Tourmasters South Pacific (NZ) Ltd

Tourism Industry Award WinnerQuality, value for money New Zealand touring holidays and vacation packages for independent travellers. NZ tour options include bus & train tours, self drive rental cars & luxury chauffeur driven tours.

06 August 2008

Magic Travellers Network – A clean sweep!

 

Magic Travellers Network have had a clean sweep at the 2008 New Zealand Tourism Industry Awards, taking out the Air New Zealand Supreme Award for most outstanding entrant.  This award recognises the quality product Magic Travellers Network delivers, and the passion of the Magic team, to win the ultimate achievement in the tourism industry. 

 

Magic Travellers Network was also the very proud recipient of the Qualmark Mark of Quality Award, The Category Award for Tourism and Transportation Services and for the second year in a row the Visitor Transport Award. 

 

The awards were accepted by company CEO Brian Henderson, who was delighted with the wins in 2008.

 

“It was a fantastic night for the Magic team who are committed to delivering world class service.  We have a great young team and these awards recognise their hard work, commitment and dedication. The Magic team, from the drivers through to the office staff, management team and shareholders, are passionate about the product and that makes the difference.” Brian Henderson CEO

 

It is an outstanding achievement for Auckland based operator Magic Travellers Network and recognises the continued focus on passenger safety, staff training and the implementation of our company values.  As the expectations of independent travellers rise, Magic continues to adapt and develop in order to meet these expectations and achieve extremely high levels of customer satisfaction, in a highly competitive market.  

 

The awards process is not only about the product itself, it encompasses all procedures, processes, policies and values of the company, and Magic Travellers Network is a company that has continued to grow and develop as a result of a culture that strives for excellence.

 

“We are fully supportive of the Tourism Awards process and the Qualmark process which together encourage all tourism organisations to continually “lift the bar” and assess all business processes and product delivery to ensure quality is the focus and clients expectations are exceeded at all points of contact. ” Brian Henderson CEO

 

 

Brian Henderson                                              Robyn Muir

CEO                                                                 Managing Director

Tourmasters South Pacific (NZ) Ltd                     Tourmasters South Pacific (NZ) Ltd

09 359 8380                                                      09 359 8380

Mobile   0275 525 877                                        027 210 7805


06 August 2008

Coming of Age – Tourmasters turns 21!

 

Tourmasters South Pacific celebrates 21 years of operation in 2008, and to make a good year better was very proud to win the distribution category of the New Zealand Tourism Awards for the second year in a row. This success is a result of a focus on a high level of customer service, staff training and commitment to ongoing development and improvement. Accepting the award on behalf of Tourmasters was CEO, Brian Henderson.

 

Established in Auckland in 1987, Tourmasters is a pioneer in the independent travel market and has created a range of independent travel options to suit all markets, all budgets and all interests.  .

 

In 2007 Tourmasters expanded its distribution network, through the purchase of Newman’s Holidays and Mt Cook line in the UK market, Horizon Holidays in the US and Discover New Zealand and Ski Express in the domestic market, all reputable and well established brands in their respective markets.  

 

Through the extensive range of product, Tourmasters is committed to promoting New Zealand as a quality tourism destination, worldwide, and the tourism awards process supports this goal.  The products have a reputation for quality service and excellent customer service. Strong well supported industry relationships are critical to this success.  

 

To make a great night even better Magic Travellers Network, operated by Tourmasters South Pacific (NZ) Ltd won the Qualmark Award, and was the very proud winner of the Air New Zealand Supreme Tourism Award.

 

“This is a fantastic achievement and the result of the dedication, commitment and service delivered by our young team of travel professionals who continue to exceed customer expectation. Critical to our success has been the extremely high standard of product delivery of our key partners - hotels, transport and activity providers  with whom we have worked, for many years, promoting  New Zealand as a high quality tourist destination.” 

 

As an organisation, Tourmasters is very supportive of both the Tourism Awards process and Qualmark. It provides the opportunity for tourism operators to benchmark themselves and encourages tourism businesses to strive for excellence.  The process itself encourages review and evaluation of everything within the business, promotes confidence, business development for the future and celebrates success.

 

CEO Brian Henderson said “A special thank you, the Tourism Awards team, the judges who give up their time to support this process and of course the Tourmasters team who are committed to delivering world class service every day.”

 

 

Brian Henderson                                                Robyn Muir

CEO                                                                 Managing Director

Tourmasters South Pacific (NZ) Ltd                     Tourmasters South Pacific (NZ) Ltd

09 359 8380                                                      09 359 8380

Mobile   0275 525 877                                         027 210 7805



22 November 2007

Tourmasters South Pacific (NZ) Ltd purchases THL Packaging Operation.

 

Tourmasters South Pacific (NZ) Ltd is very pleased to announce the purchase of Tourism Holding’s packaging division.  Tourmasters will take over all aspects of this operation, effective 01 December 2007 and continue to promote the trading names of the operation: Discover New Zealand, Horizon Holidays, Newman’s Holidays, Mount Cook Holiday’s, and Ski Express. The packaging and reservations teams at THL will join the Tourmasters team in Albert Street in early December.

 

All current Tourmasters and THL product, services, reservations numbers and points of contact will remain unchanged.  Our priority is ensuring business continues as normal for all customers and suppliers, with the usual high level of service you have come to expect from Tourmasters.

 

Tourmasters has developed a reputation in the industry for quality products supported by excellent customer service. This purchase will only enhance this standing and benefit the all round service we provide.

 

Our team at Tourmasters are looking forward to exciting times and are ready for the challenges ahead.  We acknowledge in advance your support over this period of change and growth for Tourmasters. We will ensure you are well informed of any further development.

 

If you require any further information please contact:

 

 

Brian Henderson                                                Robyn Muir

CEO                                                                 Managing Director

Tourmasters South Pacific (NZ) Ltd                     Tourmasters South Pacific (NZ) Ltd

09 359 8380                                                      09 359 8380

Mobile   0275 525 877                                        027 210 7805



Our New Zealand, Your Way

Tourmasters Operates: Magic Travellers is an alternative bus travel network specifically for backpackers and like-minded independent travellers, allowing you to 'hop on and hop off' wherever you please throughout New Zealand Using regular motorcoach, train and ferry services with pre-booked accommodation Freestyle Holidays New Zealand adventure tours for independent travellers featuring quality bus travel, comfortable pre-booked accommodation with private facilities & your choice of adventure activities from mild to wild Freestyle Holidays Pre-booked or open-dated accommodation with a self-drive late model rental car Luxury chauffeur-driven tours of New Zealand staying at some of the country's most exclusive accommodation
Tourmasters South Pacific
PO Box 949, Auckland, New Zealand
Phone: 64 9 359 8380  Fax: 64 9 358 5408
Email: info@tourmasters.co.nz